Business Framework

Who We Are (Timeless)

Core Purpose:

Be Extraordinary in our guest experience and our Team Member opportunities.

Core Values

Growth-Minded | Authentic Character | Trusting Relationships

Our Goal (3-10 Years)

Mission

To provide extraordinary experiences for our Team Members and guests.

We Do This By:

Creating relationships that promote a growth mindset, build trust and exhibit authentic character.

• Leadership Investment

• Systemized Operations

• Operational Excellence

Triple Win:

Industry-Leading Employee Satisfaction | Guest Experience | Brand Growth

What’s Important Now (1-3 Years)

Market Forces:

Chick-fil-A Delivery | Multi-Unit Expansion | Chick-fil-A One Usage

Strategic Bets

• Grow Organizational Leadership Capacity

• Promote Digital Sales & Marketing

• Advance Diversity & Inclusion

• Systemize Everything

• Optimize Drive-Thru

The Long-Term Result

Grow our company and increase our influence in our community.